At FreshLAB, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.freshlab.online) or use our products and services in Australia.

1. What We Collect

When you interact with us, we may collect the following types of personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and billing addresses
  • Payment details (processed securely through third-party providers)
  • IP address, browser data, and cookies related to your site activity

We only collect personal information that is reasonably necessary for our functions and activities.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer service and support
  • Handle returns, exchanges, or refunds
  • Send you updates, offers, and promotional materials (if you've opted in)
  • Improve and personalise your experience on our website

3. Disclosure of Personal Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  • With third-party service providers (e.g., couriers, payment processors) to fulfil your orders
  • When required by law or legal authorities
  • With your explicit consent, if applicable

All third-party partners are contractually obligated to handle your data in accordance with privacy laws.

4. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and user experience. Cookies help us remember your preferences and optimise performance.

You may disable cookies in your browser settings, but this may affect certain features of our website.

5. Data Security

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website is protected with SSL encryption and we use trusted platforms for data storage and transactions.

6. Access and Correction

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction if any information is inaccurate, out of date, or incomplete

To make such a request, please contact us at: support@freshlab.online

7. Overseas Disclosure

Some of our third-party service providers may be located outside Australia (e.g., in the USA or EU). If so, we take reasonable steps to ensure that your personal information is protected by similar privacy standards.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly. We will respond as quickly as possible and aim to resolve all complaints promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website and becomes effective immediately upon posting.

Thank you for choosing FreshLAB. Your trust and privacy matter to us.