REFUND POLICY

At FreshLAB, we want you to love your purchase. However, if something isn’t quite right, we’re here to help. Our returns and refunds policy complies with the Australian Consumer Law (ACL) and is designed to ensure a smooth and fair experience for you.

1. Change of Mind

We do not offer refunds or exchanges for change of mind purchases. Please choose carefully before placing your order.

2. Faulty or Damaged Items

If your item is:

• Faulty
  
• Not as described
  
• Damaged upon arrival
  
  

you are entitled to a replacement, repair, or full refund, as required by law.

To be eligible, please contact us within 7 days of receiving your order and provide:

• Your order number
  
• A clear description of the issue
  
• Photos or video showing the fault/damage
  
  

We’ll assess your claim and offer the appropriate resolution as quickly as possible.

3. Returns Process

If your return is approved:

• We'll provide instructions for returning the item.
  
• Items must be returned unused, unwashed, and in original condition and packaging.
  
• Once received and inspected, we'll process your refund or replacement.
  

Note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Refund Timeframes

Refunds will be processed back to your original payment method.

Please allow 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.

5. Contact Us

For all refund or return enquiries, please contact:

📧 support@freshlab.online

Our support team is happy to assist you with any concerns or questions.

We appreciate your trust in FreshLAB and are committed to providing quality products and service.